Member Service Center Representative

PSFCU Careers•Fairfield, NJ

4d•Onsite

About The Position

Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.

Requirements

High school diploma
1 – 3 years financial institution experience
1 year experience in a call center or as a customer service representative
Basic computer skills and knowledge of computer software programs
Ability to cross sell products
Fluency in spoken and written Polish

Nice To Haves

Zero to one year of work experience, preferred, but not required in a financial institution

Responsibilities

Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service in processing of transactions
Provide by telephone, general and specific service-related information concerning Credit Union products, services or policies
Respond to members' requests, problems and complaints, and/or direct the member to the proper person for specific information and assistance
Cross-sell and/or promote PSFCU products and services to PSFCU members and prospective members
Assist members in balancing their accounts
Research account discrepancies
Provide member service in Online Banking setup up
Process stop payment requests for share drafts and revocation of authorization for ACH debits
Accept member requests for draft copies, copies of statements and account history, and copies of tax forms
Maintain comprehensive and in-depth knowledge of the Credit Union’s line of products and services to ensure effective cross selling
Provide member services to ATM, VISA and Debit Card holders
Open/create and close ATM and Debit Card accounts
Facilitate Visa Card, Debit Card and ATM Card activation
Process payments for Visa Credit Cards and Loans
Order and reorder checkbooks from Harland Clarke
Open new memberships and share draft accounts over the phone
Provide members with information regarding consumer loans, real estate loans, business loans, and VISA cards
Accept Credit Card applications and Vehicle Loan applications
Perform name and address verification for merchants in regards to Visa and Debit cards
Provide service/information resource for co-workers
Effectively offer Credit Union products and services through the practice of established sales and service techniques
Temporarily increase credit limit on Credit Cards up to the maximum amount specified for this position
Perform any other duties or responsibilities, as required or assigned