Member Service Associate

GreenState Credit Union•Bettendorf, IA

About The Position

The Member Service Associate acquires, expands, and enriches member relationships while providing exceptional, personalized service. The role is expected to meet and exceed sales expectations by understanding members’ needs, recommending suitable products and services, and identifying opportunities for additional business. The associate contributes to GreenState Credit Union’s mission and values through accuracy, integrity, teamwork, confidentiality, and support for a diverse and inclusive workplace. The position performs member service and sales activities, including handling cash and checks, processing and structuring loan applications, supporting lending decisions in coordination with underwriters, making outbound sales calls, and carrying out vault duties. Associates build relationships by matching members with appropriate credit union products or referring them to specialized departments. Participation in promotions, team activities, and community or credit union-sponsored events is also expected. The position reports to the Manager Retail Branch as assigned and does not supervise other employees. The schedule is Monday through Friday, 8:15 a.m. to 5:15 p.m., with some Saturdays required from 8:45 a.m. to 12:15 p.m. The hourly pay range is $21.46–$25.08, with a monthly incentive opportunity and a progressive benefits package.

Requirements

At least one year of similar or related experience, or 12 months in an MSR role with knowledge of credit union accounts and products and the ability to handle a wide variety of functions quickly and accurately.
High school diploma or equivalent, such as a GED.
High energy, sales ability, and interpersonal skills to represent the credit union positively and professionally.
Ability to coordinate and prioritize assignments and organize work efficiently.
Good time-management skills to meet established deadlines.
Accuracy and attention to detail.
Proficiency with related computer applications, spreadsheets, word processing, and database applications.
Proven relationship-building skills and techniques.
Self-motivation, sound judgment, and ability to work independently with minimal direction.
Ability to maintain composure and solve problems as they arise.
Ability to develop and maintain positive and effective working relationships.
Must be bondable.
Must be registered pursuant to S.A.F.E. Act requirements.

Responsibilities

Follow Credit Union Service Standards and support GreenState’s mission and vision.
Provide positive service to internal and external members and guests, including greeting them promptly and thanking them for their business.
Demonstrate teamwork and contribute to a diverse and inclusive work environment.
Maintain confidentiality of member information and account records; verify identification and provide account information only to primary or joint owners.
Ask questions, listen to members’ needs, and offer suitable products and solutions.
Profile members to identify opportunities for additional business and make weekly outbound sales calls.
Structure loan applications, work with underwriters, and comply with lending policies and regulations.
Perform all aspects of the MSR position, including accurately balancing a cash drawer daily and following cash- and check-handling procedures.
Identify members’ financial needs and connect them with appropriate GreenState products and services or specialized departments.
Participate in promotions, contests, and other activities that support team goals.
Sell loan protection products.
Maintain knowledge of federal deposit regulations and procedures.
Perform vault duties, including cash ordering, balancing, drawer audits, and scheduling.
Participate in community service organizations and/or credit union-sponsored events.
Report to work punctually, work scheduled hours, and work overtime as necessitated by business demand.
Adhere to applicable state, federal, and credit union regulations, policies, and guidelines.