Member Service Associate

ProFed Federal Credit Union • Fort Wayne, IN

14h

About The Position

The Member Service Associate primarily processes member transactions and provides a variety of member services accurately, efficiently, and courteously. The role also promotes credit union products and services and maintains proper control of assigned cash, corresponding transactions, and credit union documents.

The position requires a well-organized individual who presents a professional image in performance, appearance, and interactions with members, coworkers, and management. The associate must consistently balance and control a cash drawer, complete transaction documentation, perform mathematical computations, and use basic computer skills while learning credit union transaction processing systems.

Requirements

• Be well organized and present a professional image in performance, appearance, and attitude toward members, coworkers, and management staff.
• Consistently balance and maintain proper control over a cash drawer.
• Complete transaction documentation and perform mathematical computations.
• Have basic computer knowledge and the ability to learn credit union transaction processing systems.
• Communicate clearly and effectively.
• View a terminal screen, operate a computer keyboard, and count accurately and quickly.
• Sit and/or stand for prolonged periods.
• Be able to perform light lifting if required.

Responsibilities

• Execute member transactions and provide general information accurately, efficiently, and courteously.
• Actively promote credit union products and services.
• Maintain proper control of assigned cash, corresponding transactions, and credit union documents.
• Maintain a neat and organized work area.
• Attend required staff meetings and training sessions.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed