Member Service Associate - Capital East Region #1

Broadview Federal Credit Union•East Greenbush, NY

8d•$20 - $21

About The Position

The Member Service Associate welcomes members and visitors and provides professional, friendly service to meet members’ needs and build relationships. The role supports the Troy Hoosick St. Branch and may also support other branches in the Capital East Region: Troy–Brunswick, Troy–HVCC, Schodack, North Greenbush, and East Greenbush. The associate delivers the Credit Union’s mission to benefit every member, every time, every day.

Requirements

High school diploma or GED, with customer service experience preferred, or an equivalent combination of education and experience.
Excellent interpersonal skills.
Flexibility to work at any location in the region as business needs dictate.
Ability to lift at least 10 pounds and stand for long periods.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
Ability to work in a rapidly changing, dynamic environment.
Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

Nice To Haves

Customer service experience is preferred.
Fluency in a second language in addition to English is encouraged.

Responsibilities

Provide professional, friendly service to new and existing members and visitors while fulfilling service needs.
Accurately process financial service transactions and maintain a cash drawer.
Detect and report suspected fraud or irregular activities as a first line of defense.
Build member relationships by engaging in conversations, asking relevant questions, identifying solutions, and making recommendations.
Respond to general member inquiries about information, products, services, and lending.
Resolve member issues in a timely manner.
Promote self-service resources, including digital channels.
Participate in cross-selling initiatives, campaigns, promotions, and events in support of branch and corporate goals.
Pursue professional development through coaching, job shadowing, mentoring, and training.
Achieve goals and objectives set by management.
Comply with applicable policies, procedures, and regulatory guidelines.