Member Service Associate (Teller) | Clark County

Columbia Credit Union • Vancouver, WA

2d • Onsite

About The Position

Columbia Credit Union is a full-service financial institution with $2.5 billion in assets and over 100,000 members, committed to "Making Life Better" in the communities it serves. Since 1952, Columbia CU has been recognized for its community commitment, receiving multiple local awards. The credit union's vision is to be the most trusted and sought-after financial institution, providing innovative solutions and support. Its mission is to bring people together to improve lives for themselves and their communities. The value proposition is built on earning trust with knowledgeable people and digital options for convenient banking. Leadership at Columbia CU focuses on inspiring enthusiasm, accountability, engagement, and open communication, rallying teams around a shared vision. Core values include a passion for helping others (People), contributing to community success (Community), and providing financial education and tools for wellness (Financial Wellness).

The Member Service Associate is the first point of contact for members and represents Columbia Credit Union. This role is dedicated to providing exceptional, individualized service by prioritizing the member. Responsibilities include performing various transactions, understanding member needs, and being knowledgeable about Columbia Credit Union products and services to recommend them effectively. The position aims to provide creative solutions to "Make Life Better" for members, ensuring friendly and efficient service. The role requires availability Monday through Friday from 8:30 am to 6:30 pm and Saturdays from 8:30 am to 2:00 pm. This is a full-time position requiring availability at all locations in Clark County.

Requirements

• A minimum 1 year of experience in retail or similar public facing customer service.
• Proven ability to meet and exceed assigned goals
• Experience with managing detailed work in a fast-paced environment.
• Demonstrated proficiency and professionalism in verbal and written communication:
• Ability to work well with others and contribute to the success of a team.
• Reliable to work scheduled shifts: Monday through Friday and Saturdays to include a split week schedule, as needed.
• Must be available to attend branch meetings when scheduled.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
• Must be 18 or older to apply.

Nice To Haves

• Preferred cash handling experience.

Responsibilities

• Provide an exceptional member experience by adhering to Columbia Credit Union Service Standards.
• Exercise independent judgement within set authorizations.
• Basic knowledge and understanding of how to process member transactions for all foundational products and services.
• Accurately process member transactions and requests, using varied software programs, adhering to policies, branch procedures and standard work.
• Process basic account maintenance requests for members to include address changes and account research.
• Maintain up-to-date knowledge on all credit union products and services and through active listening, recommend Columbia Credit Union products and services to “Make Life Better” for our membership.
• Proficient in identifying basic member needs and can make appropriate product/service recommendations.
• Identify and refer members to our business partners in Home Loans and Insurance & Investment.
• Educate and assist members with all digital related products and services.
• Knowledge of and compliance with all regulatory requirements to include Currency Transaction Reporting requirements, the OFAC process and Columbia’s Bank Secrecy Act compliance program.
• Successful completion and understanding of all assigned compliance testing.
• Clear understanding of Robbery procedures and security requirements.
• Positive engagement and participation in cross-functional projects, promotions and training.

Benefits

• 100% paid Medical, Dental, Vision for employee - eligible the 1st of the month following hire date
• PTO, Paid Sick Time, Paid Extended Sick Time and 11 Paid Bank Holidays
• 401k Match- 100% match up to 6% employee contribution
• Tuition Assistance
• And More!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed