Member Service Associate (Teller) | Clark County
About The Position
The Member Service Associate represents the best of Columbia Credit Union and is the first to interact in person with our membership. This position is committed to providing the highest level of individualized service by placing the member first. Performs a variety of transactions while listening closely to our members unique requirements. Knowledgeable about Columbia Credit Union products and services with the ability to communicate features and benefits as a recommendation to our membership. Provide creative solutions to our membership as we strive to “Make Life Better”, ensuring they receive exceptional service in a friendly, efficient manner. Requires availability Monday through Friday 8:30am to 6:30pm AND Saturday 8:30am to 2:00pm. This position is a full-time role and requires availability to work all locations in Clark County.
Requirements
- A minimum 1 year of experience in retail or similar public facing customer service.
- Proven ability to meet and exceed assigned goals
- Experience with managing detailed work in a fast-paced environment.
- Demonstrated proficiency and professionalism in verbal and written communication:
- Ability to work well with others and contribute to the success of a team.
- Reliable to work scheduled shifts: Monday through Friday and Saturdays to include a split week schedule, as needed. Must be available to attend branch meetings when scheduled.
Nice To Haves
- Preferred cash handling experience.
Responsibilities
- Provide an exceptional member experience by adhering to Columbia Credit Union Service Standards.
- Exercise independent judgement within set authorizations.
- Basic knowledge and understanding of how to process member transactions for all foundational products and services.
- Accurately process member transactions and requests, using varied software programs, adhering to policies, branch procedures and standard work.
- Process basic account maintenance requests for members to include address changes and account research.
- Maintain up-to-date knowledge on all credit union products and services and through active listening, recommend Columbia Credit Union products and services to “Make Life Better” for our membership.
- Proficient in identifying basic member needs and can make appropriate product/service recommendations.
- Identify and refer members to our business partners in Home Loans and Insurance & Investment.
- Educate and assist members with all digital related products and services.
- Knowledge of and compliance with all regulatory requirements to include Currency Transaction Reporting requirements, the OFAC process and Columbia’s Bank Secrecy Act compliance program. Successful completion and understanding of all assigned compliance testing.
- Clear understanding of Robbery procedures and security requirements.
- Positive engagement and participation in cross-functional projects, promotions and training.
Benefits
- 100% paid Medical, Dental, Vision for employee - eligible the 1st of the month following hire date
- PTO, Paid Sick Time, Paid Extended Sick Time and 11 Paid Bank Holidays
- 401k Match- 100% match up to 6% employee contribution
- Tuition Assistance
- And More!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
