Member Service Agent
Deseret First Credit Union•West Valley City, UT
•Hybrid
About The Position
The Member Service Agent provides service to members of the credit union by processing their financial transactions and educating them on credit union products and services over the phone and via email and other electronic correspondence. We pride ourselves in taking excellent care of our credit union's members.
Requirements
- High school diploma or GED required
- Six months of experience working with the general public required
- Must be friendly, personable, professional, and service-oriented
- Good oral and written communication skills
- Ability to think outside the box and problem solve
- Ability to multi-task and adapt to change
- Microsoft Office Suite; strong ability to learn new software programs
Nice To Haves
- Previous phone experience is helpful
- Spanish speaking is a plus
Responsibilities
- Takes incoming calls from members to assist them with account needs and transactions
- Opens new accounts
- Processes checks
- Responds to members' e-mail and chat system inquiries
- Provides credit union products and services to existing members
Benefits
- 12 paid holidays
- Competitive compensation
- Benefits, perks, and discounts
- A positive atmosphere and co-workers who truly care
- Enjoyable activities and wellness initiatives
- Work-from-home flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
