Member Resolution Specialist

Altana Federal Credit Union • Billings, MT

6d • Onsite

About The Position

Help members regain financial stability while protecting the credit union’s financial health. As a Member Resolution Specialist at our West End Branch, you’ll work directly with members to resolve past-due loan accounts, develop repayment solutions, and navigate complex processes such as bankruptcy, foreclosure, and repossession. This role combines problem-solving, relationship-building, and compliance to support both member and team success.

Requirements

• High School Diploma or GED
• Strong problem-solving skills with the ability to identify and resolve a variety of member needs.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Excellent multitasking and organizational abilities in a high-volume environment.
• Ability to work independently while contributing to a collaborative team environment.
• Proficiency with standard office technology, including computers and financial software systems.

Nice To Haves

• Previous experience in collections, member services, or a related financial services role within a credit union or banking environment preferred.

Responsibilities

• Initiate outbound calls and respond to inbound inquiries related to delinquent accounts and overdrawn balances.
• Send timely and accurate written communications to members regarding account status.
• Work with members to identify root causes of delinquency and propose appropriate repayment plans or solutions.
• Accurately document all member interactions and payment arrangements in the collection system.
• Monitor and track account activity, ensuring compliance with internal policies and regulatory guidelines.
• Collaborate with other departments to assist members in resolving account issues.
• Maintain a professional, member-first approach while protecting the credit union's interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED