Member Resolution Center Assistant

Westmark Credit Union • Idaho Falls, ID

10d • $16 - $19 • Onsite

About The Position

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.
· 60 % of our employees have been part of the Westmark family for 5+ years.
· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.
· 85% of our managers were promoted from within the company.
· Westmark has been in business since 1954 and has recently grown to over $1.6 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:
· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.
· Excellent health insurance options for employees and family with shared premiums
· 401k with 75% company match and 2% profit sharing contribution
· Tuition Reimbursement and Scholarships
· Employee Assistance Program (Free counseling and legal services)

Position Summary: Under general supervision, supports the Member Resolution Center by providing member service and administrative assistance through phone and digital channels. Performs a variety of operational, records management, and processing functions while helping ensure an efficient and positive member experience.
Schedule: Approximately 40 hours within a Monday through Friday work week

Requirements

• High School Diploma or equivalent required.
• Administrative, customer service, financial services, or office support experience preferred.
• Proficient in Microsoft Office applications, including Word and Excel.
• Experience with data entry, recordkeeping, and document management.
• Ability to accurately handle confidential and sensitive information.
• Strong verbal and written communication skills.
• Excellent organizational skills with attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Strong problem-solving and research skills.
• Commitment to accuracy and quality in all work performed.
• Ability to maintain professionalism and integrity when interacting with members and team members.
• Dependable, accountable, and self-motivated with a positive attitude.
• Ability to work independently and collaboratively in a team environment.
• Adaptability and willingness to learn new processes and systems.
• Commitment to providing exceptional service and representing Westmark in a professional manner.

Responsibilities

• Provide member service and departmental support through phone, email, and other communication channels.
• Research, update, and assist with the resolution of ChexSystems and credit reporting disputes.
• Process correspondence related to loan, share, and membership closures.
• Perform payment processing and post recovery payments and departmental checks.
• Maintain and distribute department mail and correspondence.
• Scan, index, file, and maintain departmental records and documentation, including repossession and liquidation notices.
• Assist with records retention processes and ensure required files, records, and reports are maintained accurately.
• Support account transactions, data entry, research requests, and operational inquiries.
• Compile, prepare, and distribute month-end and year-end reports.
• Process and distribute non-sufficient funds (NSF) checks.
• Order and maintain departmental supplies.
• Assist with special projects and perform additional duties as assigned.

Benefits

• Paid Time Off (3 to 5 weeks per year, depending on tenure)
• 11 paid holidays
• Excellent health insurance options for employees and family with shared premiums
• 401k with 75% company match
• 2% profit sharing contribution
• Tuition Reimbursement
• Scholarships
• Employee Assistance Program (Free counseling and legal services)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED