Member Representative I - Roseville, MN
About The Position
It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD. Established brand that has been over 100 years. Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees. You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. The Member Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: Other Branch positions – Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales and Service, etc.) Automotive Services Claims Underwriting and more. The Auto Club Group is seeking prospective Member Representative who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
Requirements
- High School Diploma or equivalent
- Working in a customer focused environment
- Providing customer focused service and timely solutions to problems
- Microsoft Office applications
- Taking personal responsibility in seeking solutions to problems
- Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
- Passion and enthusiasm for working with people
- Basic mathematical calculations to accurately perform monetary transactions
- Communicate effectively (verbal and written) with others in a work environment
- Work effectively in a team environment
- Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
- Work under pressure in a high volume, fast paced customer service environment
Responsibilities
- Provides sales and support services in person and by phone to Members, including greeting, servicing, selling memberships, member benefits awareness
- Provides cashiering services
- Provides administrative support to travel and/or Insurance departments including some outbound calling
- Other duties as assigned
Benefits
- Medical, dental and vision benefits
- 401k Match up to 6%
- Paid Time Off (PTO)
- Company Paid Holidays
- CEO days
- Floating Holidays
- Complimentary AAA Membership
- Professional certification reimbursement program and other professional development opportunities
- Discounts, perks, and rewards and much more
- Paid volunteer day annually
- Paid parental leave and adoption assistance
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
