Member Account Representative - Stillwater, MN

Royal Credit Union•Stillwater, MN

2d•Onsite

About The Position

Royal Credit Union is hiring a Member Account Representative who is passionate about service and relationship-building. This role involves assisting Members with their financial needs, providing product demonstrations, and resolving inquiries efficiently and warmly. The company emphasizes a member and community-focused approach, a supportive and evolving workplace, opportunities for professional growth, empowerment of team members, and community involvement.

Requirements

High School Diploma or Equivalent
Working knowledge of financial services and ability to identify solutions to meet financial needs for both existing and prospective Members.
Strong sense of customer service.
Strong written and verbal communication skills.
Strong interviewing and listening skills.
Ability to explain and present to Members.
Good organizational skills.
Excellent time management.
Ability to produce accurate and high-quality materials, data entry, and transactions.
Readily learns new technologies.
Uses Royal’s digital solutions on different technology devices (e.g., tablets, smartphones, PCs, etc.).
Basic understanding of all Microsoft Office products.
Ability to work productively in a team environment with high levels of interruption.
Ability to perform routine and repetitive tasks.
Meticulous attention to detail.

Nice To Haves

Previous customer service and cash handling experience
Previous experience working in a financial institution

Responsibilities

Promptly welcoming Members and others to the office.
Accurately processing Member transactions as requested.
Opening new accounts, unsecured loans, credit cards, and kwik cash loans.
Working at other office locations as required.
Actively building relationships by meeting Member needs with Royal’s products and services.
Providing electronic service demonstrations.
Resolving Member inquiries in an efficient, accurate, and friendly manner.
Supporting NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.