Member Account Representative - Stillwater

Royal Credit Union•Stillwater, MN

3d•Onsite

About The Position

Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. This role is for a Member Account Representative who is passionate about service and relationship-building. You’ll help Members with their financial needs, provide product demonstrations, and resolve inquiries efficiently and warmly. Royal Credit Union is dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

Requirements

High School Diploma or Equivalent
Working knowledge of financial services and identify solutions to meet financial needs for both existing and prospective Members.
Strong sense of customer service, strong written and verbal communication skills, and strong interviewing and listening skills.
Able to explain and present to Members.
Good organizational skills, excellent time management, strong listening skills, and the ability to produce accurate and high-quality materials, data entry, and transactions.
Readily learns new technologies, uses Royal’s digital solutions on different technology devices (e.g., tablets, smartphones, PCs, etc.), and a basic understanding of all Microsoft Office products.
Work productively in a team environment with high levels of interruption, perform routine and repetitive tasks, and pay meticulous attention to detail.

Nice To Haves

Previous customer service and cash handling experience
Previous experience working in a financial institution

Responsibilities

Promptly welcoming Members and others to the office.
Accurately process Member transactions as requested.
Open new accounts, unsecured loans, credit cards and kwik cash loans.
Actively building relationships by meeting Member needs with Royal’s products and services.
Providing electronic service demonstrations.
Resolving any Member inquiries in an efficient, accurate, and friendly manner.
Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.