Member Relationship Representative 1

Integris Credit Union • Prince George, BC

1d • CA$22 - CA$25 • Remote

About The Position

The Member Relationship Representative 1 (MRR1) is an 18-month, full-time role within the Member Experience Centre. This role is remote, with a preference for physical presence in Prince George and surrounding areas. MRR's are the initial point of contact for members reaching out via phone, text, or website, and are crucial to Integris' success by providing stellar service, known as the Integris Experience. Success in this role requires being organized, personable, patient, expedient, accurate, and friendly. The position offers an open schedule from Monday to Saturday.

Requirements

• Basic knowledge of credit union banking systems and core applications such as T24, Verafin, Central1, and Signority.
• Proficiency in Microsoft Office Suite and familiarity with online/mobile banking processes, email money transfers, and ATM transactions.
• Strong verbal and written communication skills, with the ability to resolve conflicts effectively and build positive member relationships.
• Understanding of credit union products, including specialty investments (e.g., RRSPs, RRIFs, RESPs), and the ability to identify opportunities to enhance member experiences.
• Demonstrated ability to work both independently and collaboratively in a fast-paced environment while maintaining attention to detail and accuracy.

Nice To Haves

• Flexible, collaborative team player

Responsibilities

• Deliver exceptional member service by addressing inquiries, completing routine non-cash transactions, and resolving member issues independently or through appropriate referrals.
• Provide accurate information on credit union products and services, including deposit accounts, internet banking, and basic investments, while identifying referral opportunities to other departments.
• Perform clerical and administrative tasks to support branch operations, such as processing reports, maintaining member accounts, and assisting with post-dated term renewals.
• Foster strong member relationships by understanding their individual needs and providing personalized assistance and guidance.
• Contribute as a proactive team member, supporting colleagues and ensuring a high standard of service delivery.

Benefits

• Employer paid pension plan
• Generous paid time off options to foster work-life-family balance
• Extended health & dental benefits
• Vision Care
• Short-term and Long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed