Member Relations Coordinator - Hybrid - Lexington, KY

AAA Mid-Atlantic • Lexington, KY

3d • Hybrid

About The Position

AAA Club Alliance is seeking a full-time Member Relations Associate Coordinator to support our call center in Lexington, KY. This position is Hybrid. Tuesday, Wednesday & Thursday onsite in our Lexington, KY Hamburg office and Monday and Friday Work From Home after 90 days of training.

Requirements

• High School Diploma; Associates degree a plus.
• 1+ years of Customer Service Experience.
• Customer service skills including friendliness, empathy, and strong listening skills.
• Experience interacting with dissatisfied customers a plus.
• Ability to prioritize work, and handle simultaneous assignments with success and accuracy.
• Ability to perform multiple tasks in fast paced environment.
• Good problem solving and critical thinking skills.
• Ability to work overtime as needed.

Responsibilities

• Acts as first contact and takes calls from Members and customers.
• Responds and resolves routine or less complex issues and feedback received about AAA products and services in a timely and thorough manner.
• Escalates non-routine complaints and issues to the appropriate party.
• Organizes/prioritizes daily workload to ensure adherence to AAA goals and objectives.
• Determines appropriate compensation for routine case resolution.
• Communicates with members through multiple channels, both verbal and written.
• Engages with members to provide an exceptional customer service experience.
• Utilizes emotional intelligence to recognize unique needs of each member and responds accordingly.
• Effectively uses computer systems for tracking purposes, information gathering, documentation and resolution of cases.
• Maintains performance standards as established by the business line.

Benefits

• Hourly rate of $15.00/hour + eligibility for annual merit increase
• Comprehensive benefit package
• 2+ weeks of Paid Time Off during the first year
• 401(k) plan with a company match of up to 7%
• 8 paid holidays
• Health & Life Insurance
• All required computer equipment provided to you by AAA
• Tuition Reimbursement and a complimentary AAA Premier Membership
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED