Member Relations Administrative Assistant - Lexington, KY
About The Position
AAA is seeking a Member Relations Administrative Assistant to join our team in Lexington, KY at our Hamburg location. This role provides support to the leadership team by remaining aware of departmental goals, providing ongoing communication and organizing priorities to meet deadlines. Judgment and initiative are required in certain situations. The Assistant will administer and assist the team with various programs, projects and/or processes, such as Physical Threat documentation and follow up, and managing Member Relations emails. They will also assist in the preparation of administrative reports, perform difficult and/or sensitive information gathering, compute statistics, and distribute reports. The role involves answering and directing incoming calls, arranging conference calls, answering routine inquiries, and forwarding appropriate items. The Assistant will create documents, reports, and presentations, order office supplies, and arrange for equipment maintenance. A key aspect of the role is to professionally represent the business line and practice and promote Shared Values amongst peers. Other related duties may be assigned.
Requirements
- High School diploma or equivalent
- 2+ years of administrative support experience preferred
- Proficient with Microsoft Office products (including Word, PowerPoint, Excel, and Visio).
- Demonstrated commitment to providing excellent customer service
- Ability to perform multiple tasks in a fast-paced environment.
- Proficient computer skills; ability to type at least 40 words per minute, knowledge of Microsoft Office applications (Typing Test Required)
- Strong problem solving, analytical and critical thinking skills
- Strong interpersonal relations skills
Responsibilities
- Provides support to the leadership team by remaining aware of departmental goals, providing ongoing communication and organizing priorities to meet deadlines.
- Administers and assists team with various programs, projects and/or processes.
- Assists in the preparation of administrative reports, performs difficult and/or sensitive information gathering, computes statistics, and distributes such reports to the appropriate people.
- Answers and directs incoming calls.
- Arranges conference calls.
- Answers routine question inquires and forwards appropriate items to the appropriate parties if further action is required.
- Creates documents, reports, and presentations, from rough drafts, making changes in grammar, punctuation and/or spelling as needed.
- Orders office supplies and arranges for equipment maintenance.
- Professionally represent the business line as needed.
- Practice and promote Shared Values amongst peers.
- Perform other related duties as assigned.
Benefits
- A competitive hourly rate of $19.00 per hour + Annual Merit Increase Eligibility
- Health & Life Insurance
- 2+ weeks of paid time off accrued during your first year
- 401(K) plan with company match up to 7%
- Professional development opportunities and tuition reimbursement
- Paid time off to volunteer & company-sponsored volunteer events throughout the year
- Free AAA Premier Membership
- Health & Wellness Program
- Health Concierge Service
- Short Term/Long Term Disability
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
