Member Relations Coordinator

Arcis Golf•Prosper, TX

4d•Onsite

About The Position

The Member Relations Coordinator serves as a key ambassador for Gentle Creek Country Club and is responsible for creating exceptional experiences and meaningful connections with our members and guests. This position is highly visible and member-facing, with a primary focus on member engagement, communication, onboarding, retention, club programming, and overall member satisfaction. The Member Relations Coordinator works closely with the General Manager, Membership Sales, Golf, Food & Beverage, and other department leaders to ensure a consistent, welcoming, and high-quality member experience throughout the Club. The ideal candidate is personable, proactive, highly organized, detail-oriented, and genuinely passionate about hospitality and building relationships. This position requires someone who enjoys being visible and engaged with members rather than remaining primarily behind a desk.

Requirements

High school diploma or equivalent required; college coursework or degree preferred.
1–3 years of experience in private club, hospitality, customer service, member relations, event coordination, or a related field preferred.
Exceptional interpersonal and communication skills.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities, projects, and deadlines.
Strong customer service and relationship-building skills.
Proficiency with Microsoft Office and the ability to learn membership and club management systems.
Professional appearance and demeanor appropriate for a private country club environment.
Must be comfortable interacting with members, guests, and team members throughout the Club.
Ability to work independently while also collaborating effectively with multiple departments.

Nice To Haves

Private club or golf industry experience is a plus.
Experience with social media, email marketing, or digital communication platforms is preferred.

Responsibilities

Serve as a primary point of contact and resource for Gentle Creek members and guests.
Maintain a visible presence throughout the Club and proactively engage with members.
Build genuine relationships with members by learning their preferences, interests, and needs.
Greet, welcome, and assist members and guests with a warm, professional, and service-oriented approach.
Respond promptly and professionally to member questions, requests, and concerns.
Proactively follow up with members to ensure concerns and requests are resolved.
Identify opportunities to increase member engagement, participation, and overall satisfaction.
Work with department leaders to identify and address recurring member feedback.
Coordinate and execute the Club's new member onboarding process.
Ensure new members receive a warm and personalized welcome to Gentle Creek.
Coordinate new member communications, orientations, introductions, and Club resources.
Work with appropriate departments to ensure new members understand Club amenities, services, programming, golf operations, dining, fitness, and other member benefits.
Follow up with new members after onboarding to ensure they are becoming comfortable and engaged with the Club.
Maintain accurate onboarding records and ensure all required steps are completed.
Assist in developing and executing programming designed to increase member participation and engagement.
Work with department heads to develop and maintain a unified Club lifestyle calendar.
Help create programs and events that encourage members to utilize the Club's golf, dining, social, fitness, and other amenities.
Monitor participation and member response to programming and make recommendations for improvement.
Identify opportunities to create approachable, consistent, and engaging member experiences.
Attend member events and functions to ensure successful execution and actively interact with members.
Help develop and execute a consistent member communication strategy.
Prepare and distribute member communications, including weekly emails, event announcements, calendars, newsletters, and other Club updates.
Assist with website updates, social media content, event displays, flyers, posters, signage, and other member-facing communications.
Ensure member communications are timely, accurate, professional, and consistent with Gentle Creek and Arcis Golf brand standards.
Help communicate Club initiatives, upcoming events, programs, and important information in a way that encourages member participation.
Work closely with Food & Beverage, Golf, Events, and other departments to coordinate member events and Club traditions.
Assist with event planning, function sheets, event files, floor plans, menus, entertainment, décor, and other event details as needed.
Attend events and functions to ensure proper execution and provide a strong member-facing presence.
Assist with post-event follow-up and evaluate member feedback and participation.
Support the Membership Sales team in creating a positive experience for prospective and current members.
Assist with membership inquiries and direct prospective members to the appropriate team member.
Support retention initiatives designed to strengthen member relationships and reduce attrition.
Identify members who may be disengaged and communicate opportunities for re-engagement to Club leadership.
Assist with gathering and communicating member feedback and trends.
Support membership-related administrative responsibilities as assigned.
Maintain accurate member information and records within Club systems.
Assist with membership documentation, communications, reports, and other administrative tasks.
Maintain organized files and calendars related to member communications, events, and onboarding.
Protect the confidentiality of member information and Club business.
Assist the General Manager and Club leadership with special projects and initiatives as needed.