Director, Member Relations
About The Position
Quite Remarkable is a global travel platform designed for those who value discovery, culture, and exceptional places, experiences, and programming. The company curates a portfolio of remarkable homes, boutique hotels and resorts, rare experiences, and transformative wellness programs in some of the world’s most inspiring destinations. By combining thoughtful curation, proprietary technology, and elevated service, Quite Remarkable connects members to places and moments that go far beyond traditional travel. Quite Remarkable is a One Planet Group portfolio company. Based in our brand-new Beverly Hills-area office, this role will be fully in-office. We believe that being together in person fosters the strongest collaboration, creativity, and culture. This role may also require flexibility to travel as needed in support of partnerships, programming, and brand initiatives. The Member Relations Manager will define and lead the end-to-end member experience for QR. This role is responsible for building a high-touch, personalized service model that reflects the brand’s commitment to excellence.
Requirements
- 8+ years in hospitality, luxury service, or customer experience
- Experience building and leading service teams
- Strong understanding of high-touch, personalized service models
- Operational excellence and attention to detail
- Passion for delivering exceptional experiences
- AI-First Approach: You don’t just talk about AI; you use it. You’ll be AI-native—not “AI-aware.” You’ll design, own, and evolve agentic workflows that dramatically expand your leverage.
- Proven track record of using generative AI for creative production and machine learning for audience segmentation
Responsibilities
- Design and implement the member journey and service standards
- Build and lead the member relations and concierge team
- Oversee onboarding, engagement, and retention strategies
- Implement CRM systems and lifecycle management
- Establish service protocols and quality benchmarks
- Continuously improve the member experience based on feedback
Benefits
- Paid time off for volunteering and making a positive impact in your community (Service Days program)
- Diverse Global Community
- Comprehensive extended health benefits package
- Professional Development opportunities
- Complimentary lunches
- Team events
- Company Bonus Incentive Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
