Member Relations Attendant
About The Position
Valley Country Club is seeking a motivated and hospitality-driven professional to join our team in a growth-focused role designed to develop future leaders in private club operations. This position is a hands-on learning opportunity for an individual interested in building a career in the private club industry. Working directly alongside club leadership, this role will gain exposure to the full scope of club operations with a primary focus on delivering exceptional member experiences. The Club Operations & Member Experience Associate will support key initiatives across events, food & beverage service, pool operations, member programming, and overall hospitality execution — learning how each touchpoint contributes to member satisfaction, retention, and membership growth. This is a paid developmental position designed to build operational understanding, leadership skills, and a deep appreciation for the standards that define Valley Country Club and Troon-managed properties.
Requirements
- Passionate about hospitality and service excellence
- Interested in pursuing a career in club or hospitality leadership
- Strong interpersonal and communication skills
- Curious, proactive, and eager to learn
- Comfortable working in a dynamic, member-facing environment
- Professional and team-oriented
Nice To Haves
- Hospitality, event, or service experience preferred but not required.
Responsibilities
- Assist in the execution of club events and member programming
- Support day-to-day hospitality touchpoints across dining, pool, and social spaces
- Observe and participate in service delivery with a focus on consistency and personalization
- Identify opportunities to enhance guest and member experience
- Assist with club event planning and execution
- Support setup, flow, and service coordination for member functions
- Participate in post-event review and operational feedback
- Engage in seasonal operations including poolside hospitality
- Support service standards in outdoor and casual environments
- Learn the importance of experience continuity across all club settings
- Shadow leadership across departments including: Food & Beverage, Events, Membership Experience, Club Programming, Service Operations
- Assist with execution of service standards and operational processes
- Develop understanding of how hospitality impacts: Member satisfaction, Retention, Recruitment
- Learn how member experience supports membership sales and engagement
- Participate in service evaluations and improvement initiatives
- Contribute ideas for enhancing member experience
- Support implementation of operational enhancements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
