Member Relations Associate - U.S. Based Remote Opportunity
About The Position
Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application. If you are an entry-level professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Member Relations Associate. As a member of the Member Services team, reporting to the Senior Manager, Specialized Member Services, the Member Relations Associate plays a critical role in overall member satisfaction and retention. The Member Relations Associate will be responsible for understanding member priorities and positioning our products, programs, and services to deliver solutions that meet those needs. During the Annual Updates season, the Member Services Account Managers will manage a portfolio of assigned member colleges and universities via email, chat, phone and virtual and in-person presentations. Outside of Annual Updates season, the Member Services Account Manager will manage a queue of requests and questions from college and university members. Member Relations Associates are focused on helping institutions best utilize the Common App to meet their goals through sharing industry trends, member-specific statistics, and provide other pertinent information and answers to their requests in a timely manner. This is an ideal entry-level position for a well-organized, customer service-oriented individual who is passionate about access and equity in higher education and increasing their experience with account management in a collaborative and fun environment.
Requirements
- Candidates must live in the United States.
- Willing to travel to attend twice annual Common App Retreat.
- 0-2 years of experience.
- Bachelor’s degree in a relevant field; or an equivalent combination of education and experience.
- Possesses foundational knowledge and skills required for the role.
- Demonstrates an eagerness to learn and adapt to new tasks and responsibilities.
- Develops clear and concise communication skills to seek guidance and share progress.
- Ability to effectively present information and respond to questions from senior management, groups of managers, and member colleges and universities.
- Must be a quick learner in order to understand organization structure, technology, products, and processes to educate member colleges and universities.
- Must possess outstanding organizational skills and the ability to successfully manage priorities and projects within assigned deadlines.
- Strong verbal and written communication and presentation skills.
- Strong analytical capability.
- Professional and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person.
- Ability to analyze and interpret business practices and technical procedures and to write reports and business correspondence that are error free.
- Ability to work effectively in a highly collaborative, team environment and as an individual contributor.
- Must have a working knowledge of Microsoft Office, experience with Salesforce, Acuity Scheduling, and Google Apps.
Nice To Haves
- Knowledge of higher education admissions and enrollment processes.
- Knowledge of Common App software and organization.
- A passion for higher education is a plus.
Responsibilities
- Understanding member priorities and positioning products, programs, and services to deliver solutions that meet those needs.
- Managing a portfolio of assigned member colleges and universities via email, chat, phone, and virtual and in-person presentations during the Annual Updates season.
- Managing a queue of requests and questions from college and university members outside of the Annual Updates season.
- Helping institutions best utilize the Common App to meet their goals through sharing industry trends, member-specific statistics, and providing pertinent information and answers to their requests in a timely manner.
Benefits
- Work-Life balance
- Virtual-first office
- Paid Time Off (PTO)
- Seven company-wide holidays
- Nine floating holidays
- Sick leave
- Monthly mental health day floating holidays prorated depending on start date
- Virtual-first support
- Choice of PC of MAC laptop
- May choose an external monitor, keyboard, mouse, and/or headset
- One-time office set-up stipend
- Monthly remote work stipend
- Monthly mobile stipend
- Market-based salaries
- Performance-based bonus
- 403(b) retirement plan
- 5% company contribution
- additional 5% company match
- 3-year vesting schedule
- Participation may begin immediately
- Choice of two health insurance plans
- Health Savings Account, depending on health plan selection
- Medical Flexible Savings Account, depending on health plan selection
- Vision insurance
- Dental insurance
- Insurance coverage begins on the date of hire
- Dependent Care Flexible Spending Account
- Maven virtual clinic for women’s and family health
- Company provided life and ad&d insurance
- Opportunity to purchase additional life insurance for self, spouse, and dependents
- Company provided short and long-term disability insurance
- Budgeted annual funds for professional development
- Growth opportunities within the company
- Mutual of Omaha Employee Assistance Program
- Mutual of Omaha will preparation services
- Mutual of Omaha travel assistance
- Payroll dedication pet insurance through PinPaws
- 1Password family account
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
