Member Relations Associate - U.S. Based Remote Opportunity

Common App • Arlington, VA

1d • $25 - $28 • Remote

About The Position

Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application. If you are an entry-level professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Member Relations Associate.

Requirements

• Candidates must live in the United States.
• Willing to travel to attend twice annual Common App Retreat.
• 0-2 years of experience.
• Bachelor’s degree in a relevant field; or an equivalent combination of education and experience.
• Basic Technical Skills: Possesses foundational knowledge and skills required for the role.
• Learning Agility: Demonstrates an eagerness to learn and adapt to new tasks and responsibilities.
• Communication: Develops clear and concise communication skills to seek guidance and share progress.
• Ability to effectively present information and respond to questions from senior management, groups of managers, and member colleges and universities.
• Must be a quick learner in order to understand organization structure, technology, products, and processes to educate member colleges and universities.
• Must possess outstanding organizational skills and the ability to successfully manage priorities and projects within assigned deadlines.
• Strong verbal and written communication and presentation skills.
• Strong analytical capability.
• Professional and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person.
• Ability to analyze and interpret business practices and technical procedures and to write reports and business correspondence that are error free.
• Ability to work effectively in a highly collaborative, team environment and as an individual contributor.
• Must have a working knowledge of Microsoft Office, experience with Salesforce, Acuity Scheduling, and Google Apps.

Nice To Haves

• Knowledge of higher education admissions and enrollment processes.
• Knowledge of Common App software and organization.
• A passion for higher education is a plus.

Responsibilities

• Understanding member priorities and positioning our products, programs, and services to deliver solutions that meet those needs.
• Managing a portfolio of assigned member colleges and universities via email, chat, phone and virtual and in-person presentations during the Annual Updates season.
• Managing a queue of requests and questions from college and university members outside of Annual Updates season.
• Helping institutions best utilize the Common App to meet their goals through sharing industry trends, member-specific statistics, and provide other pertinent information and answers to their requests in a timely manner.

Benefits

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays
• Sick leave
• Monthly mental health day
• Virtual-first support
• Choice of PC of MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• additional 5% company match
• 3-year vesting schedule
• Participation may begin immediately
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company provided life and ad&d insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Budgeted annual funds for professional development
• Growth opportunities within the company
• Mutual of Omaha Employee Assistance Program
• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll dedication pet insurance through PinPaws
• 1Password family account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level