Bilingual English and Spanish Member Loyalty Representative (R14303)
About The Position
Oportun is seeking a full-time, bilingual English- and Spanish-speaking Member Loyalty Representative to create a rewarding member service experience and educate members and local communities about Oportun’s financial services. The role combines member service and transaction processing with extensive sales-focused outreach, including engaging prospective members at stores, partner locations, local businesses, and community events. Outreach activities take place more than 50% of the time. Representatives may work independently or as part of a team, sometimes alone in a store without direct supervision. The role also includes administrative computer work, maintaining an inviting store environment, and travel between designated work locations within a reasonable commuting distance. Employees should be comfortable working outdoors year-round and following a flexible rotating schedule that includes weekends.
Requirements
- Must be bilingual in English and Spanish.
- Must be available to work weekends and flexible with a rotating schedule based on store needs; schedules are set every two weeks.
- Must have regular, reliable, and predictable attendance.
- Must be willing and able to work outdoors year-round for designated outreach activities.
- Ability to lift and/or move objects up to 25 pounds as needed.
- Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
- Ability to organize and file paper documents.
- Must be outgoing, sales-focused, and enjoy speaking with people.
- Must enjoy helping members, including prospective members through outreach and educational activities.
Nice To Haves
- Customer service, cashier, sales, or hospitality experience.
Responsibilities
- Welcome members and provide quality service.
- Process transactions while following company policies and procedures and protecting members’ information.
- Work independently or with a team to meet daily lending and servicing goals.
- Conduct outreach at Oportun stores, partner locations, and community events to inform people about Oportun’s services and help generate applications.
- Build relationships with local businesses and explain how Oportun’s services may help their customers.
- Engage people near retail locations, encourage store visits, and assist with applications.
- Support outreach and marketing events by distributing flyers and educating the community about Oportun’s products and services.
- Use iPads or assist prospective members with scanning QR codes to start applications.
- Keep the work area and store presentable, including collecting trash, sweeping, mopping, and cleaning windows as needed.
- Use a computer for administrative tasks and member servicing.
- Stand while assisting members; sitting is allowed during non-member-facing tasks.
- Occasionally unpack and store office or cleaning supplies.
- Travel between designated work locations, including outreach activities, within a reasonable commuting distance.
- Model Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.
Benefits
- Medical, dental, and vision insurance
- Flexible Spending Accounts (FSAs)
- Employee Assistance Program (EAP)
- Life and disability insurance
- Accident coverage
- Paid Time Off
- 16 paid volunteer time-off hours each year
- Employee Assistance Fund (OEAF)
- 401(k) retirement savings
- Travel assistance
- Paid training
- Competitive pay and sales incentives
- Growth opportunities
- Flexible schedules
- Opportunity to positively impact the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
