Bilingual English and Spanish Member Loyalty Representative (R14290)

Oportun•Los Angeles, CA

6d•Hybrid

About The Position

Oportun is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. The Opportunity Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future. At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in.

Requirements

Must be bilingual (English/Spanish).
Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs.
Must have regular, reliable, and predictable attendance to support store operations.
Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
Ability to lift and/or move objects up to 25 pounds, as needed.
Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
Ability to organize and file paper documents.
Comfortable navigating complexity and not waiting for perfect information to move forward.
Ability to communicate clearly, give direct feedback, and expect the same in return.
Outgoing, sales-focused, and enjoy speaking with people.
Love to help members, including prospective members through outreach and educational activities.

Nice To Haves

Customer service experience
Cashier experience
Sales experience
Hospitality experience

Responsibilities

Welcome members with a warm greeting and provide quality member service.
Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
Inform and educate potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events.
Build relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
Conduct outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications.
Actively engage with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
Support community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services.
Use iPads or assist potential members with scanning QR codes during outreach efforts to start new applications.
Perform light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
Stand while assisting members; sitting is allowed during non-member-facing tasks.
Occasionally unpack and store office or cleaning supplies.
Travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties.
Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.