Member Loan Processor Gulfport 5227

Keesler Federal Career • Gulfport, MS

1d • Onsite

About The Position

The Member Loan Processor completes the loan process from the decision to funding readiness for applications received via inbound calls, digital channels, and outbound outreach. This role is responsible for ensuring all consumer loan files are complete, accurate, and meet compliance requirements before submitting for funding. This role is critical in providing a seamless member experience by efficiently building and preparing quality loans, delivering outstanding member service promptly, accurately, professionally, and courteously.

Requirements

• A high school education or GED.
• One to three years of similar or related experience.
• Excellent oral and written communication skills required.
• Must exhibit a basic comprehension or arithmetic competency and possess basic clerical skills, including operating a PC.
• Good typing/keyboarding skills required.
• Must possess an outgoing personality with a helpful attitude and a well-developed sales culture attitude toward credit union services and products.
• Accuracy and attention to details required.
• Punctuality and attendance are critical to this position.
• Satisfactory completion of new hire orientation, new accounts, lending, and teller training through the HR/training department is required.
• Must possess and maintain good interpersonal skills with members and other employees.
• Must become familiar with all KFCU guidelines, policies and procedures, departments, and their relationship.
• Must possess the ability to remain organized and stay focused during stressful periods of high loan demand.
• Must possess an ongoing ability to keep abreast of changing policies and procedures.
• Must maintain confidentiality and display dependability.
• Extensive use of personal PC required.
• Must be proficient in Microsoft Word, Excel, as well as use of internet and e-mail.

Nice To Haves

• Second language preferred.

Responsibilities

• Completes the loan process from decision to ready for funding of applications received through inbound calls, Digital channels, and Outbound calls.
• Review approved loan applications for completeness, accuracy, and compliance with Credit Union policies and procedures.
• Assists members and non-members with loan closing questions, inquiries, loan disbursement, and required documentation to complete the loan process for the pending loan queue, as needed.
• Verify all required documents, including signed loan agreements, disclosures, and proof of collateral.
• Identify, obtain, and correct any discrepancies or missing documentation before submitting to funding.
• Calculate and verify loan funding amounts, ensuring accuracy and compliance.
• Adheres to lending policy and guidelines, including effectively interpreting VOI and VOE documentation.
• Verifies all necessary information as required by KFCU policies and procedures.
• Accurately reviews credit reports to identify additional sales opportunities and effectively cross-sell products to members.
• Informs members of possible alternatives, if necessary, and provides general information to the member about the lending process.
• Performs file maintenance and account changes and provides general account information as may be required.
• Maintains equipment and supplies necessary to keep the department working efficiently.
• Receives, opens, and makes required distribution of all departmental mail.
• Emails loan documents to members.
• Once a loan decision has been made, communicates the decision to the member positively and tactfully.
• Provides collateral value quotes by accurately determining the NADA value.
• Utilizes Opening Act and Symitar to open and process new accounts, alternate shares, certificates of deposit, and loan and credit card applications.
• Effectively uses the CRM to create and manage sales, referrals, and service events for members within Service Commitment timelines.
• Monitors electronic correspondence channels such as: Live Chat, fax, message board, email, and web messages to ensure quality member services.
• Supports the new member onboarding program.
• Meets established service and production goals for the Centralized Funding Department.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act, (BSA), Office of Foreign Assets Control (OFAC), and all credit union policies and procedures.
• Accurately interprets the Fair Credit Act and the Privacy Act as they apply to credit unions.

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED