Member Information Advisor

Public Service Alliance of Canada (PSAC) • Ottawa, ON

5d • Hybrid

About The Position

Under the general supervision of the Manager, Data Solutions and Analytics and as a member of the Member Information Management Section (MIM), the Advisor provides training, guidance and assistance to a diverse range of end-users in a wide range of areas, including membership, dues processing, case management, negotiations, etc. The Advisor will assist the Manager with project management and will lead projects for the implementation of new modules/functions. The Advisor will also perform system’s administration functions, table and data maintenance, review and update of Standard Operating Procedures, create and update user accounts, prepare communications for the user community.

Requirements

• Good knowledge and understanding of the structure, programs and work processes of the PSAC.
• Demonstrated knowledge of relational information management databases.
• Demonstrated ability to deliver comprehensive training sessions to a diverse user community.
• Demonstrated work experience in a position involving user support and/or junior project management functions.
• Good interviewing techniques and analytical skills to gather and understand user requirements.
• Good judgment and problem-solving skills to provide sound advice on information management related issues.
• Commitment to continuous quality / process improvement and to customer service.
• Good writing skills to prepare and/or edit different documents.
• Working knowledge and experience with Word, Excel, Power Point and Adobe.
• Knowledge and commitment of trade union and equity principles, and understanding of the sensitive political and social issues.
• Ability in working with system and end-user documentation such as the application business rules, the Standard Operating Procedures, the FAQ documents.
• Ability to learn quickly and remain current on emerging information technology trends.
• Ability to effectively schedule tasks and assignments, deal with competing priorities and remain effective during pressure situations.
• Ability to accept responsibility and work effectively without close supervision and cooperatively with others.
• Ability to communicate orally and in writing in both official languages.

Nice To Haves

• Working experience with UnionWare is a definite asset.
• Second language skills as per the Common European Framework of Reference for Languages (CEFR) will be assessed. Valid federal SLE results may be accepted.
• A combination of education, experience, and demonstrated performance may substitute for formal academic requirements.

Responsibilities

• Provides training, guidance and assistance to a diverse range of end-users in areas including membership, dues processing, case management, and negotiations.
• Assists the Manager with project management.
• Leads projects for the implementation of new modules/functions.
• Performs system’s administration functions.
• Performs table and data maintenance.
• Reviews and updates Standard Operating Procedures.
• Creates and updates user accounts.
• Prepares communications for the user community.

Benefits

• 100% employer-paid health, dental, life, and disability insurance
• A health care spending account (HCSA)
• Up to $7,500 per year for mental health services
• Flexible work arrangements with dedicated workstations for hybrid staff
• Defined and secure pension plan (shared 50/50)
• Three (3) weeks’ vacation to start
• Extra paid leave for appointments, moving, personal days, sick days, or whatever you need
• Professional development support
• An annual recreation allowance of $800

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed