Member Health Assessor
About The Position
The Member Health Assessor engages with the member to establish an effective, professional relationship with primary responsibility to conduct their health risk assessment. This role starts each intervention with members wondering, “What does the world look like for this person, and how can I meet him or her where they are? What are his or her unique needs, and how can CareSource help?” In each interaction, the employee will aspire to help the member to feel informed, empowered, and supported by CareSource. The employee will also look for ways to improve the process to make the members experience with CareSource easier and streamlines time to complete the assessment and follow-up.
Requirements
- High School Diploma or General Education Diploma (GED), is required
- Proficient with Microsoft Office, including Outlook, Word and Excel
- Sensitivity to and experience working within different cultures
- Good interpersonal skills
- Ability to work independently and within a team environment
- Ability to identify problems and opportunities and communicate to management
- Demonstrate compassion, support and collaboration with members and families
- Self-motivated and inquisitive
- Comfort with asking pertinent questions
- Ability to work in a fast-paced environment
- Ability to demonstrate and promote ethical conduct
- Ability to develop positive relationships with all stakeholders
- Awareness of community & state support resources
- Organized , detail-oriented and conflict resolution skills
- Ability to keep composure and professionalism during times of high emotional stress
- Ability to maintain confidentiality and act in the company’s best interest
- Proven track record of demonstrating empathy and compassion for individuals
- Proven track record for improving processes to make things easier for those you have served
Nice To Haves
- Minimum of two (2) years of experience in either volunteer or paid position working in community settings with at risk populations providing coordination of services is preferred
- Developing knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices
Responsibilities
- Participate in the Integrated Care Coordination Team as needed
- Coordinate logistics to support care plan goals and interventions – as needed to address immediate member concerns
- Verify eligibility, previous enrollment history, demographics and current health status of each member prior to outreach
- Conduct assessments by gathering information from the member, family, provider and other stakeholders, as directed by Member and/or their Legally authorized representative
- Contribute to the development and implementation of care plan, and reporting information to the Care Coordinator based on assessment outcomes, when needed
- Assist with the provision of health education, wellness materials and coaching ,as appropriate
- Maintain appropriate documentation within protocols and guidelines of the Care Management program
- Perform any other job duties as requested
Benefits
- Bonus tied to company and individual performance
- Substantial and comprehensive total rewards package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
