Member Financial Solutions Specialist III
About The Position
To control/collect on past due Consumer Loan and Credit Card accounts for all stages of delinquency, in accordance with all government and Navy Federal rules and regulations. Provide member financial counseling and mitigate loss for Navy Federal. Collect on 31-60 days delinquent accounts. Work independently on progressively more complex default accounts. Work with members to present recommendations for complex Consumer/Credit Card collection solutions. Process settlements, repossessions and/or negotiate loss mitigation offers to mitigate loss/risk. May provide advice/guidance to Delinquency Control Counselor I/II. Work with minimal supervision.
Requirements
- Work with minimal supervision.
Responsibilities
- Control/collect on past due Consumer Loan and Credit Card accounts for all stages of delinquency.
- Provide member financial counseling.
- Mitigate loss for Navy Federal.
- Collect on 31-60 days delinquent accounts.
- Work independently on progressively more complex default accounts.
- Work with members to present recommendations for complex Consumer/Credit Card collection solutions.
- Process settlements, repossessions and/or negotiate loss mitigation offers to mitigate loss/risk.
- May provide advice/guidance to Delinquency Control Counselor I/II.
Benefits
- Highly competitive pay
- Generous benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
