Member Experience Representative

Interior Federal Credit UnionWashington, DC
$22 - $23Onsite

About The Position

Are you passionate about helping people reach their financial dreams? Do you have a talent for sales and building strong relationships with others? If so, we have an exciting opportunity for you to make a difference at Interior Federal!

Requirements

  • 3-5 years of related experience in a similar role.
  • A high school education or GED.
  • Excellent communication, sales, and relationship-building skills.
  • Proficiency with ten-key calculators, computers, and keyboarding.
  • Ability to lift or pull up to 25 pounds.
  • Some travel required.

Responsibilities

  • Assist members with financial transactions, account management, loan applications, and product/service inquiries, providing solutions and cross-selling opportunities.
  • Identify and pursue sales opportunities through outbound calls, engaging with members to promote Credit Union products and services.
  • Support the Business Development Department with various events and projects and solicits members to take action. Take applications for all financial products and services.
  • Serve as a liaison between members and internal departments, resolving issues and ensuring accurate account maintenance and documentation.
  • Floats between the Reston and DC branch and serves as a back up as needed.

Benefits

  • Pension plan
  • 401k with employer matching
  • Health coverage
  • Dental coverage
  • Vision coverage
  • Prescription drug coverage
  • Life insurance
  • AD&D
  • Short-term disability
  • Long-term disability
  • PTO
  • Education assistance
  • Discounts on loans
  • Many free services
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