Member Experience Representative

TEKsystems • Minneapolis, MN

2d • $20 - $21 • Onsite

About The Position

We are seeking motivated and customer-focused Customer Service Representatives to join a growing healthcare support team. In this role, you will handle incoming calls from healthcare providers and members, assisting with questions related to claims, benefits, and eligibility. This is a high-volume call center environment, ideal for candidates who thrive in fast-paced settings and are passionate about delivering quality service.

Requirements

• Previous call center or customer service experience required
• Healthcare experience preferred
• Strong problem-solving and communication skills
• Self-motivated with a desire to grow and advance
• Basic computer proficiency (Microsoft Teams, Word, Excel)

Responsibilities

• Handle 50–60 inbound calls daily in a professional and efficient manner
• Respond to inquiries regarding benefits, claims, and eligibility
• Provide accurate information and resolve customer concerns
• Document interactions and updates using internal systems
• Maintain compliance with company policies and healthcare regulations

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed