Member Experience Representative

Alabama Credit Union•Sherman Grove, FL

1d•Onsite

About The Position

This position exists to serve our members at the Perdido Key Branch in Pensacola, Florida. This is a frontline position. A Member Experience Representative engages members by onboarding them with Alabama Credit Union by opening new accounts and providing a relationship-building experience; assist members with loan request along with assisting them with their financial transactions, involving giving and receiving cash and other negotiable instruments while providing opportunities for members to utilize additional products and services offered by Alabama Credit Union. Duties include opening accounts, helping our members with their basic financial transactions (such as conducting deposits and withdrawals, posting credit card payments and balance transfers, receiving debit card and check orders, etc.) accurately and efficiently, and providing information about products and services to members in order to serve their financial needs. In return, those who hold this role get to work at one of the best places in the world. If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you can’t work in a fast-paced environment with multiple priorities, or if you don’t do well with “attention to detail” jobs, this may not be the job for you. However, if you want the opportunity to provide great service and hone your salesmanship and thrive on helping people in your workplace and community, it may be the perfect opportunity to feel good about your career!

Requirements

High school diploma or equivalent
Customer service skills
Cash handling experience
Good computer skills (including Microsoft Office products and web-based applications)
Ability to follow lengthy procedures for account opening
Ability to describe and sell products and services to members
Ability to change focus efficiently in a fast-paced environment
A desire to help others in your community
Interpersonal skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Nice To Haves

One to three years of similar or related experience
Bilingual (Spanish)

Responsibilities

Opening new accounts
Assisting members with loan requests
Assisting members with financial transactions (deposits, withdrawals, credit card payments, balance transfers, debit card and check orders)
Providing information about products and services
Onboarding new members
Providing a relationship-building experience