Member Experience Officer ( Waldorf, MD)

Educational Systems Federal Credit Union • Waldorf, MD

1d • Onsite

About The Position

Educational Systems FCU is a fast-growing credit union with over $1.3 billion in assets and 95,000 members, proudly serving the education community for over 70 years. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering, and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. The Member Experience Officer provides a variety of sales and service functions such as providing information on all Credit Union services and effectively cross-selling the products and services that meet the member's specific needs. The Member Experience Officer is responsible for managing the day-to-day operations of the branch in the absence of the Assistant Manager (where applicable) and Branch Manager. The Member Experience Officer supports the Credit Union's membership and asset growth goals by participating in sales campaigns and community outreach events as determined by the Branch Manager. The ideal candidate will ensure members have a positive and seamless experience by actively listening to their needs, addressing concerns, and advocating for their best interests. The Member Experience Officer creates an exceptional experience for members, ensuring their satisfaction and loyalty, interacts with members to understand their needs, resolve their concerns, and enhances their overall experience with the Credit Union. Must have flexibility to work extended hours, at other branch locations, and support the Contact Center with call volume. Work hours may include weekends and evenings. If you enjoy being a sales and service role model and creating and maintaining a sales culture in a fast paced branch environment, we want to hear from you!

Requirements

• High school diploma or equivalent GED.
• Minimum three (3) years financial institution experience required.
• Must have experience selling and cross- selling products or services in a financial institution.
• Ability to perform intermediate mathematical calculations.
• Must have excellent verbal and written communication skills.
• Must complete process to become a notary within 6 months of employment.
• Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, 10 key calculator, fax, copier, telephone, etc.

Nice To Haves

• Associate degree preferred.
• One (1) year supervisory experience preferred.
• One (1) year experience in outside sales and/or business development preferred.

Responsibilities

• Provides a variety of sales and service functions such as providing information on all Credit Union services and effectively cross-selling the products and services that meet the member's specific needs.
• Manages the day-to-day operations of the branch in the absence of the Assistant Manager (where applicable) and Branch Manager.
• Supports the Credit Union's membership and asset growth goals by participating in sales campaigns and community outreach events as determined by the Branch Manager.
• Ensures members have a positive and seamless experience by actively listening to their needs, addressing concerns, and advocating for their best interests.
• Creates an exceptional experience for members, ensuring their satisfaction and loyalty.
• Interacts with members to understand their needs, resolve their concerns, and enhances their overall experience with the Credit Union.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees