Member Experience Officer ( Greenbelt, MD)

Educational Systems Federal Credit Union • Greenbelt, MD

18h • Onsite

About The Position

Educational Systems FCU is a fast-growing credit union with over $1.3 billion in assets and 95,000 members, serving the education community for over 70 years. Their core purpose is to serve the education community, with a vision to make financial wellness and stability accessible. The Member Experience Officer role involves providing sales and service functions, offering information on Credit Union services, and cross-selling products to meet member needs. This position also manages day-to-day branch operations in the absence of the Assistant Manager or Branch Manager and supports membership and asset growth through sales campaigns and community outreach. The ideal candidate will ensure a positive and seamless member experience by actively listening, addressing concerns, and advocating for members' best interests, ultimately enhancing their satisfaction and loyalty. The role requires a sales and service role model who can foster a sales culture in a fast-paced branch environment.

Requirements

• High school diploma or equivalent GED
• Minimum three (3) years financial institution experience
• Experience selling and cross-selling products or services in a financial institution
• Ability to perform intermediate mathematical calculations
• Excellent verbal and written communication skills
• Must complete process to become a notary within 6 months of employment
• Ability to function in a financial institution branch environment
• Ability to utilize standard office equipment including but not limited to: PC, 10 key calculator, fax, copier, telephone, etc.

Nice To Haves

• Associate degree preferred
• One (1) year supervisory experience preferred
• One (1) year experience in outside sales and/or business development preferred

Responsibilities

• Provide a variety of sales and service functions
• Provide information on all Credit Union services
• Effectively cross-sell products and services that meet the member's specific needs
• Manage the day-to-day operations of the branch in the absence of the Assistant Manager (where applicable) and Branch Manager
• Support the Credit Union's membership and asset growth goals by participating in sales campaigns and community outreach events as determined by the Branch Manager
• Ensure members have a positive and seamless experience by actively listening to their needs, addressing concerns, and advocating for their best interests
• Create an exceptional experience for members, ensuring their satisfaction and loyalty
• Interact with members to understand their needs, resolve their concerns, and enhance their overall experience with the Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees