Bilingual Member Care Representative (Hybrid- Greenbelt, MD)

Educational Systems Federal Credit Union • Greenbelt, MD

1d • Hybrid

About The Position

Educational Systems FCU is a fast-growing credit union with over $1.3 billion in assets and 95,000 members, proudly serving the education community for over 70 years. The credit union's core purpose is to serve the education community, guided by values of trustworthiness, excellence, collaboration, empowerment, and caring, with a vision to make financial wellness and stability accessible for all communities it serves. The success is attributed to its Ambassadors' commitment to helping members achieve financial goals. The organization is seeking an energetic, self-motivated professional with a positive attitude and excellent interpersonal and communication skills to join its dedicated team as a Bilingual Member Care Representative in a fast-paced, high call volume Contact Center. This role is critical to the member experience, involving a variety of service functions, identifying additional financial solutions for members, and assisting non-members in establishing membership and setting up accounts by phone.

Requirements

• High school diploma or equivalent (GED)
• Ability to work in a fast-paced environment and utilize available resources to help members
• Read and speak Spanish fluently
• Minimum of one year experience working in a financial institution
• Experience selling and cross-selling products or services
• Excellent member service skills including strong verbal and written communication skills
• Ability to demonstrate patience and professionalism in dealing with members
• Functional knowledge of Microsoft Office suite of products
• Ability to perform routine mathematical calculations
• Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone

Nice To Haves

• Previous contact center experience

Responsibilities

• Provide a variety of service functions for members
• Work with members to best identify additional financial solutions that help to meet their specific needs
• Assist non-members in establishing their membership and setting up their accounts by phone

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees