Member Support Representative (Hybrid)

Georgia United Credit Union•Johns Creek, GA

7h•$20•Hybrid

About The Position

Georgia United Credit Union regularly evaluates market data to establish salary ranges that enable us to offer the best, competitive compensation package for our positions. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, internal alignment and other job-related factors. Starting salary $19.50/hr.

Responsibilities

Receives incoming calls and responds to member questions in a professional manner.
Completes all required documentation and reports accurately and promptly.
Completes research and resolves documentation errors or discrepancies. Forwards complex issues to a Team Lead or management for review.
Provides general information to members on Credit Union policies, procedures and programs.
Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs.
Provides accurate and complete information about Credit Union products and services.
Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union’s business strategies.
Performs basic account maintenance functions and automatic transfers for loan payments.
Assists in servicing loans by processing such items as payoff, payment inquiries and address changes.
Acts as liaison between members and other departments and follows through on resolutions.
Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.