Member Experience Manager - Chicago

Industrious•Chicago, IL

4d•$70,000 - $81,000•Onsite

About The Position

Industrious is hiring an in-person Member Experience Manager to manage a Chicago location and deliver an exceptional workplace experience for its members. The role is based onsite five days a week, and candidates must live within an easy commute of Chicago, Illinois. The manager is the location’s primary problem solver, relationship builder, and experience creator. They organize operational details and communications, represent Industrious in the local business community, identify potential members, and use a consultative sales approach to understand and address customers’ needs. They also plan and deliver community programming and events, while supporting the day-to-day hospitality experience. The work includes repetitive physical tasks, food preparation, cleaning, and keeping work areas sanitary and compliant with health and safety requirements. Compensation starts at $70,000 in annual base pay, with eligibility for up to $11,000 in performance-related bonus pay. Additional benefits are subject to eligibility criteria and company policies.

Requirements

Live within an easy commute of Chicago, Illinois.
Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling of objects up to 25 lbs.
Stand, bend, kneel, reach, and walk for extended periods throughout the day.
Operate machines and appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, and kitchen utensils.
Participate in food preparation and cleaning while complying with health and safety regulations, including the use of cleaning chemicals and equipment.
Maintain sanitary work areas and follow safety protocols.
Be energized by people and work well in a team.
Demonstrate attention to detail, resilience, and willingness to handle both hands-on work and big-picture tasks.

Responsibilities

Manage the day-to-day operation of a location, organizing operational details and communications.
Identify prospective members, conduct tours, understand their needs, and present solutions using a consultative sales approach.
Represent Industrious in the local market and connect with the broader business community.
Create and deliver community programming and events that members enjoy.
Respond to member requests and help resolve problems.
Participate in food preparation and cleaning duties.
Keep work areas sanitary and follow health, safety, and cleaning protocols.