Intern, Member Experience Spring 2027
About The Position
The Member Experience Intern supports the Boston Celtics Member Experience Department from January through May. The internship is designed to provide practical experience and observation across the operation of a professional sports organization, helping participants develop the ability to work in a high-energy environment, perform under pressure, and use time-management skills. The role provides experience in customer service, sales, and the planning and execution of benefits for Celtics Season Ticket Members. The position is part-time, non-exempt, and 29 hours per week. Academic credit is required.
Requirements
- Prior customer service experience.
- Excellent verbal and written communication skills.
- Strong social skills and the ability to build and maintain favorable relationships.
- Ability to apply active listening and conflict-management skills.
- Ability to work compatibly with other departments in a range of circumstances.
- Ability to multitask and adjust to rapidly changing business conditions.
- Must be a junior or senior undergraduate student, or a graduate student.
- Academic credit is required.
- Ability to work scheduled home games and events.
Nice To Haves
- Previous similar experience in entertainment, sports, or events is preferred.
Responsibilities
- Assist the Member Experience Department on game nights with Season Ticket Member gift pickup and pre- and post-game experiences.
- Work exclusive Season Ticket Member events, including nights and weekends.
- Assist Member Experience Executives with client and special requests.
- Engage with Season Ticket Members and fans, address questions or concerns, and deliver a positive experience.
- Execute and organize tasks using multiple platforms, including Archtics and Salesforce (CRM).
- Track data using Microsoft Excel and Microsoft Word.
- Manage Boston Celtics fan email and phone inquiries.
- Perform additional duties assigned by the department as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
