Intern, Guest Experience - Spring Semester 2027
About The Position
The Boston Celtics internship program provides participants with education in the operation of a professional sports organization. Through observation and practical experience, interns develop the ability to work in a professional environment requiring a high energy level, performance under pressure, and effective time management. The program aims to prepare interns to compete for positions in the professional sports industry. The Guest Experience Intern supports fan communications and service, reviews feedback and incident reports, helps with ticket support on Celtics home game nights, and coordinates with internal departments and TD Garden Guest Experience. The position is part-time, 29 hours per week from January through May, and requires work at scheduled home games and events.
Requirements
- Must be a junior or senior undergraduate student or a graduate student.
- Academic credit is required.
- Must provide a demo reel with YouTube or Vimeo links.
- Must be able to work scheduled home games and events.
- Prior customer service experience.
- Excellent verbal and written communication skills.
- Strong social skills and the ability to build and maintain favorable relationships.
- Ability to apply active listening and conflict management skills.
- Ability to work compatibly with other departments under varied circumstances.
- Ability to multitask and adjust to rapidly changing business conditions.
Nice To Haves
- Previous similar experience in entertainment, sports, or events.
Responsibilities
- Manage fan-facing portals, including the Celtics Contact Us page and Customer Service inbox.
- Analyze postgame survey data to identify areas for improvement.
- Review and escalate incident reports as necessary.
- Execute and organize tasks using multiple platforms, including Archtics and Microsoft Dynamics (CRM).
- Provide ticket support for fan ingress on Celtics home game nights.
- Facilitate low-level service recoveries and escalate moderate- to high-level service recoveries.
- Coordinate with other departments to communicate guest experience policies and procedures.
- Collaborate with the TD Garden Guest Experience department on guest inquiries.
- Complete other projects as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
