Member Experience Director

Villa Sport • Cypress, TX

1d • Onsite

About The Position

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every new member has a positive buying experience and is warmly welcomed and oriented to the club. The team focuses on and executes best practices to ensure effective member acquisition, member integration, and the creation of NPS “Promoters”. The Member Experience Director is responsible for the club achieving its membership goals. This position will be provided with direct supervision by the General Manager and Assistant General Manager, and a dotted-line reporting relationship to the Vice President of Member Experience. The Member Experience Director must be highly organized and able to lead a department.

Requirements

• Relationship-based selling/servicing skills and training/presentation skills
• Word, Excel and PowerPoint basic proficiency
• Budgeting and analysis skills
• Experience with grassroots marketing
• 3 years sales management and leadership experience
• Excellent written and verbal communication skills; great listening skills
• Polished phone skills
• Able to handle multiple and concurrent projects and responsibilities
• Accountable for meeting deadlines
• Creative and resourceful
• Strong leadership skills
• Skilled at rapport and relationship-building
• First Aid/CPR certification required within 90 days of hire date

Nice To Haves

• Specific experience in customer engagement and retention is a plus
• Club and/or hospitality industry experience (high-end, resort-style, family-oriented facilities) preferred
• Bachelor’s degree preferred

Responsibilities

• Hires, trains and directs a team of Membership Ambassadors.
• Ensures every new member has a positive buying experience.
• Ensures new members are warmly welcomed and oriented to the club.
• Focuses on and executes best practices to ensure effective member acquisition, member integration, and the creation of NPS “Promoters”.
• Responsible for the club achieving its membership goals.

Benefits

• 401(k) plan with a company match of up to 4% of your compensation
• PTO
• Full benefits package
• 401K with dollar for dollar match up to 4%
• Complimentary club membership
• Discounts on club products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Manager