Member Experience Concierge (Full Time)

Altea SI•Toronto, ON

4d•Onsite

About The Position

At AVANT, we are setting the standard for what it means to train and recover at the highest level. Our commitment extends beyond fitness solutions—we craft elite, performance-driven experiences that push boundaries. We are seeking a Member Concierge to be the first and lasting impression of our club, ensuring every member interaction reflects the sophistication and excellence of our brand. This is not a passive guest services role—it is a high-impact, member-facing position for someone who thrives on connection, hospitality, and precision. Every touchpoint with a member is meaningful, intentional, and exceeds expectations. If you're driven to create a luxury fitness experience designed for those who demand more and refuse to settle, we want you. AVANT is a members-only club for those who demand more and refuse to settle. A performance-driven ecosystem where cutting-edge training, science-backed recovery, and personalized wellness strategies come together seamlessly. AVANT is designed for peak potential, long-term vitality, and results that last.

Requirements

Experience in Luxury Hospitality, Customer Service, or High-End Fitness Environments – You understand what it takes to deliver best-in-class service.
A Passion for Fitness & Wellness – You believe in the product and take advantage of our world-class services and amenities.
A Relentless Pursuit of Excellence – You set the bar high and push yourself to exceed expectations.
Strong Attention to Detail – You ensure every aspect of the member experience is flawless.
Professionalism and Poise – You are polished, articulate, and thrive in a high-performance environment.
CPR & First Aid Certification (or willingness to obtain)
Criminal Background Check Requirement – All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.

Responsibilities

Be the Face of AVANT – Greet, assist, and engage members with a world-class standard of service.
Deliver an Elevated Experience – Anticipate member needs, provide personalized assistance, and ensure seamless operations at the front desk.
Master the Services – Be fluent in all offerings and amenities, guiding members through training programs, recovery solutions, and membership inquiries with expertise.
Support Sales and Retention – Assist in membership sign-ups, tours, and renewals, ensuring every interaction strengthens member loyalty.
Maintain Facility Excellence – Conduct regular walkthroughs to uphold AVANT’s impeccable standards, ensuring every detail reflects our commitment to luxury.
Optimize the Service Desk Experience – Oversee operations at the member services desk, ensuring efficiency, organization, and proactive solutions.
Prepare and Serve Premium Smoothies and Coffees – Craft high-quality beverages with precision and care, adding to the elevated member experience.
Solve and Evolve – Approach challenges with creativity and a commitment to continuous improvement.
Elevate Member Engagement – Cultivate relationships, creating a welcoming environment that fosters community and belonging.