Concierge - Full Time

The Edgewater Hotel•Duluth, MN

3d•Onsite

About The Position

The Concierge is a key member of The Lakeview Guest House Front Office team, responsible for delivering personalized, professional, and knowledgeable service to enhance the guest experience. Serving as a central resource and lobby ambassador, the Concierge provides recommendations, coordinates special requests, and promotes hotel amenities. Success in this role requires a warm demeanor, deep local knowledge, excellent communication skills, and a commitment to excellence in every interaction.

Requirements

Previous experience in a concierge, guest services, or front office role preferred.
Strong familiarity with the Duluth area, including attractions, events, dining, and transit.
Excellent verbal and written communication, organization, and customer service skills.
Friendly, polished demeanor and commitment to high guest service standards.
Working knowledge of Microsoft Office is a plus.
Flexible schedule including nights, weekends, and holidays.

Responsibilities

Greet and assist all guests and visitors with warmth and professionalism
Provide knowledgeable recommendations for dining, entertainment, events, and transportation in the Madison area
Liaise with hotel departments to accommodate special guest requests and ensure seamless service
Support the Front Desk with check-in/check-out procedures and reservation inquiries
Handle Foundry and dining reservations for both in-house and external guests
Establish communication with VIP guests before arrival, during their stay, and post-departure
Serve as an on-site lobby ambassador, proactively offering assistance and creating memorable moments
Stay up to date with hotel services, promotions, and event schedules to accurately promote all property amenities
Maintain knowledge of the local area and establish relationships with vendors and service providers
Collaborate closely with all teams to ensure aligned service delivery
Assist in developing and maintaining the VIP guest program
Perform administrative and organizational tasks to support guest-facing operations
Uphold standards in every interaction, ensuring consistency and excellence in service
Communicate clearly and effectively with fellow team members and managers
Attend departmental meetings and briefings as required
Support other Rooms Division roles as needed to maintain smooth operations
Uphold a collaborative spirit and a positive, helpful attitude toward guests and colleagues alike
All other duties as assigned