Member Experience Associate

Kiln•Plano, TX

10d•Onsite

About The Position

As a Member Experience Associate, you’ll be the first point of contact for Kiln members and guests, responsible for ensuring the space operates smoothly and delivers a top-tier member experience. You’ll support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln’s community thrive. We are seeking TWO INDIVIDUALS. This role is part-time, ideally working mornings Monday through Friday. These roles will average 15-29 hours per week.

Requirements

Experience in office management, customer service, or administrative roles.
Strong communication, organizational, and multitasking skills.
A proactive, resourceful mindset with attention to detail.
Proficiency in basic computer skills.
Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Familiarity with the Coworking and Hospitality Industry
Passion and understanding for entrepreneurial communities
Passion and understanding for Kiln’s mission and values

Responsibilities

Provide Front Desk & Member Support: Greet members, guests, and team members warmly, managing the front desk during business hours.
Oversee mail services, including organization and distribution.
Facilitate member onboarding, including office preparations and welcome kits.
Ensure Smooth Operations: Conduct walkthroughs to maintain a clean, well-kept space.
Develop and manage inventory systems for supplies.
Troubleshoot issues, escalate as needed, and assist with facility maintenance.
Foster Community Engagement: Assist with event planning, setup, and breakdown.
Communicate with members through email, Slack, and newsletters.
Create moments of delight, such as celebrating birthdays and milestones.
Provide Administrative Support: Support the Community Director with scheduling and conference room preparation.
Coordinate bookings for events and member inquiries.
Procure signage and materials for member offices and desks.