Member Experience Associate
About The Position
As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community. As a key member of the Membership, Kid’s Club, and Healthy Living team, a Member Experience Associate is responsible for ensuring a safe, engaging atmosphere by providing both administrative support and direct service for essential YMCA services. This position serves as a positive role model for both members and other staff and creates a community building atmosphere where a safe environment, member engagement and excellent service are the highest priorities.
Requirements
- Strong organizational, computer, communication and interpersonal skills.
- Ability and willingness to learn, multi-task with good problem-solving skills, along with excellent customer service/sales skills are essential.
- Individuals with previous customer service experience and/or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply.
- Previous customer service experience preferred
- Excellent oral and written communication skills
- Ability to stand for extended periods of time and work at face paced environment
Responsibilities
- Uphold the mission of the YMCA, and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful and welcoming nature
- Greet members and guests joyfully
- Process Membership for All application
- Show genuine interest in member and guests concerns
- Know members’ names and use them in their presence
- Provide information and promote facility services and programs
- Process Program/Class Registrations and Cancellations
- Provide facility tours and follow-up with prospects
- Handle Phone Inquiries and Registrations
- Emphasize fun, make the Y a happy place with positive relationships
- Provides excellent and genuine care for infants, toddlers, and school age children
- Provides a safe and welcoming atmosphere; maintain center cleanliness, sanitation, organization and appearance
- Ability to lead organized age-appropriate activities, including crafts and physical activities
- Build and maintain open communication with children, parents, director and other staff
- Be open, friendly and approachable to children and parents
- Responsible for the health, welfare and safety of the children in Kid’s Club
- Completes required abuse risk management training.
- Adheres to policies and procedures in managing high-risk activities and appropriate boundaries of supervision.
- Reports suspicious or inappropriate behaviors and policy violation to supervisor.
- Follows mandated abuse reporting requirements to authorities.
- Provide courteous, prompt and sincere attention to members, guests, participants and staff
- Provide Healthy Living Initiatives such as Smart Start Trainings, Youth Fitness Fundamentals, Orientations, and other member engagements initiatives
- Responsible for member engagement and follow-up communication
- Foster and build strong relationships
- Replenish and maintain appropriate health and safety materials throughout the facility (hand sanitizer, paper towels, soap, disinfectant spray, etc.)
- Ensure facilities are picked up, safe and free from clutter
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
