Member Experience Associate
About The Position
The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling. You have to have limitless energy and be great at multi tasking. You will be guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience. Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.
Requirements
- A deep down passion for helping others.
- A positive upbeat personality.
- Effective ability to communicate with customers, coworkers and managers.
- The ability to multitask.
- Member experience oriented.
- Punctual, responsible and detail oriented.
- Company staff shirt along with either khaki pants or black athletic pant.
- Sneakers must be worn.
- Must be well groomed and neat.
Nice To Haves
- CPR/AED training preferred.
- Prior experience in a retail or hospitality setting is helpful.
Responsibilities
- Greeting and checking in members as they come in.
- Resolving customer issues in an effective manner.
- Membership sales and retention.
- Following up with prospects.
- Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
- Ensuring a safe and clean health club environment for members and staff.
- Opening and closing the facility if scheduled.
- Following company policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
