Member Experience Ambassador Part Time

BJ's Wholesale Club • Goodlettsville, TN

2d

About The Position

The Member Experience Ambassador performs merchandise protection procedures, monitors entrance and exit activity, and provides superior customer service to members. The role helps apply club policies, procedures, and compliance requirements while maintaining a safe, positive environment for members and team members. The ambassador is expected to act with honesty and integrity, address or escalate concerns appropriately, collaborate respectfully, and maintain a friendly, positive attitude.

The position delivers service excellence by greeting, assisting, and thanking members; resolving concerns courteously; and following the club’s GOLD Member Standards and club standards. It also involves understanding departmental production or financial performance reporting and recognizing how consistent execution affects the business.

Key duties include following merchandise protection and shrink-alert protocols; reviewing the AP Alert Binder; cross-checking merchandise against receipts under BEST procedures; recording register receipt discrepancies; auditing specified pickup and delivery transactions; inspecting known repack articles; responding to EAS alarms; monitoring traffic; inspecting bags as people leave the building; and processing empty water jug return vouchers. The role may also include other duties or work in other departments as assigned. Regular, predictable, full attendance is essential.

Requirements

• Strong interpersonal skills.
• Attention to detail.
• Ability to use a smart handheld device.
• Successful completion of required training and certification processes.
• At least 6 months of employment with the company.
• At least 18 years of age, except in Indiana, where the minimum age is 19, and Delaware, where the minimum age is 21.

Nice To Haves

• Basic math skills.

Responsibilities

• Greet, assist, and thank members promptly, in a friendly and professional manner.
• Resolve member concerns courteously and promptly, escalating issues to management when necessary.
• Follow merchandise protection procedures and shrink alert protocols, and maintain a clear understanding of them.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow BEST procedures, including cross-checking merchandise against member register receipts and verifying high-dollar-value items.
• Record register receipt discrepancies and notify the front line so issues can be corrected immediately.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles to ensure repack awareness guidelines are followed.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to EAS alarms according to established procedures.
• Maintain high safety standards for members and team members.
• Inspect team members’, members’, and vendors’ bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain club policies and procedures and support the application of club policies, procedures, and compliance requirements.
• Maintain a safe and positive environment and contribute to daily GOLD Member and club standards.
• Understand how to access and read departmental production and/or financial performance reporting.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision benefits.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed