Member Experience Ambassador

In-Shape Solutions LLC • Bakersfield, CA

12h • Onsite

About The Position

The Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness, fostering meaningful connections and delivering exceptional service to members, guests, and team members. The role supports individuals throughout their wellness journeys and helps maintain a clean, safe, professional, positive, and engaging club environment.

MEAs learn about members’ and prospective members’ fitness goals, explain membership options, support new members through the FitStart program, and help them use the club and its equipment. They provide tours and information about amenities, activities, programs, and promotions; recommend and sell relevant retail items; respond to inquiries and membership-change requests; and resolve concerns in accordance with company guidelines. They also follow cleanliness and safety procedures, assist elsewhere in the club as needed, and, at applicable clubs during the season, monitor the pool and slide and enforce slide rules.

Requirements

• High school diploma or equivalent.
• Passion for fitness and helping others with their fitness journeys.
• Basic fitness and sales experience.
• Excellent in-person and telephone communication and listening skills.
• Demonstrated customer service experience and a friendly, outgoing, approachable disposition.
• Ability to work well under pressure and time constraints and display positive behavior in member interactions.
• Basic computer skills.
• Willingness and ability to work flexible shifts, including evenings, weekends, and holidays.
• Current CPR certification or ability to pass CPR certification within 60 days of hire.
• First Aid training is required only at clubs with pool slides.

Nice To Haves

• Bilingual skills.

Responsibilities

• Learn about members, prospective members, and guests, share In-Shape’s fitness philosophy, and recommend membership options suited to their goals.
• Support new members through the FitStart program by familiarizing them with the club and equipment.
• Assist members and new members with downloading and getting started with the mobile app.
• Give club tours and highlight amenities, activities, programs, and promotions relevant to each person’s needs and interests.
• Stock, sell, and recommend retail items that support members’ fitness goals.
• Respond promptly and accurately to member needs in person and by phone, and complete requested membership changes.
• Provide a welcoming and motivating member experience and help build the In-Shape community.
• Follow and adhere to the In-Shape Clean Approach.
• Resolve member concerns and problems while meeting member needs and following company guidelines.
• Maintain a safe environment by correctly implementing safety policies and procedures.
• Assist in other areas of the club when needed.
• During the season, where applicable, monitor the pool and slide and implement slide rules.
• Perform additional duties and responsibilities as assigned.
• Attend and participate in required meetings and trainings as needed.

Benefits

• Free health club membership.
• Casual work environment.
• Discounts on in-club retail items and current vendor partner offerings, including NASM.
• Opportunity for growth and professional development.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED