Benjamin Harrison YMCA - Member Services - Member Engagement Specialist
About The Position
The Member Engagement Specialist sells and promotes YMCA memberships, programs, and services to help the center advance its mission and strategic goals. In conjunction with the Member Experience and Engagement Director, this role serves as the first point of contact for prospective members, identifies their needs, and offers solutions to meet their needs and expectations. The Specialist may serve in a supervisory capacity when the Director is absent. Most of the position is spent providing direct member service and performing sales functions. The Specialist is also the expert in operating systems and must stay current on center program offerings, available member options, and membership pricing.
Requirements
- High school diploma or GED.
- One to three years of sales experience.
- Proven track record of meeting or exceeding results in a sales-goal environment.
- Strong interpersonal skills and ability to build rapport with others.
- Excellent presentation, writing, negotiation, analytical, and customer service skills.
- Entrepreneurial spirit and ability to demonstrate flexibility in a rapidly changing, fast-paced, and often ambiguous work environment.
- Availability for a varied work schedule, including evenings and weekends.
- Knowledge of center program offerings, available member options, and membership pricing structure.
Nice To Haves
- Degree in business, sales, marketing, or communications.
- Experience leading a sales team or customer experience team.
Responsibilities
- Sell and promote YMCA memberships, programs, and services.
- Serve as the first point of contact for prospective members, determine their needs, and offer appropriate solutions and options.
- Support the center in advancing its mission and strategic goals.
- Serve in a supervisory capacity when the Member Experience and Engagement Director is absent.
- Perform direct member service and sales functions.
- Operate relevant systems and keep current on center program offerings, member options, and membership pricing.
Benefits
- Free household YMCA of Greater Indianapolis membership
- Paid time off and sick time
- Insurance
- 20 hours per week of free child care
- Flexible hours/scheduling
- Retirement
- Employee Assistance Program
- Discounted program fees
- Professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
