Member Engagement Representative

Solera Health

4d • Remote

About The Position

As a Member Engagement Representative, you'll be the first connection between members and the care that can change their lives. You'll deliver compassionate, high-quality service while helping participants understand their benefits, enroll in the right health programs, and resolve any issues along the way. This is a great fit for recent college graduates or individuals with 1–2 years of customer service or call center experience who want to grow within a mission-driven organization.

Requirements

• 1–2 years of customer service or call center experience required.
• HS Diploma required.
• Comfortable navigating multiple computer systems, call center tools, and chat platforms.
• Strong written and verbal communication skills, with the ability to explain complex information simply.
• Motivated by goals, quality standards, and continuous improvement.
• Accurate and organized in documenting information.
• Minimum 45 words per minute typing speed.
• Must have reliable, high-speed internet suitable for video calls and remote system access.

Nice To Haves

• Healthcare experience is a plus, but not required.
• Bachelor's Degree preferred.

Responsibilities

• Engage with members via phone, email, and live chat to answer questions and provide excellent service.
• Assist participants in qualifying for and selecting the right health or wellness programs.
• Resolve inquiries, disputes, and escalations with professionalism and empathy.
• Support outbound campaigns and outreach efforts to engage potential members.
• Verify insurance benefits and eligibility, using your understanding of healthcare workflows, billing, and medical terminology.
• Maintain performance metrics and quality standards; specific targets reviewed during onboarding.
• Collaborate with teammates and share feedback to improve processes and the member experience.
• Represent Solera's mission and values in every interaction, ensuring members feel supported and understood.

Benefits

• Remote Flexibility: Work from home while staying connected to a supportive, high-energy team.
• Meaningful Work: Help people get access to care that truly changes lives.
• Team Culture: Collaborative, positive, and performance-driven — we recognize wins together.
• Growth: Many team members grow into other roles across healthcare operations and beyond.
• Classroom-based training to learn our systems, programs, and service model.
• "Ride-along" experience with a seasoned team member to practice live calls and learn in real time.
• Regular feedback, performance check-ins, and growth opportunities within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED