Member Engagement Lead

YMCA of Columbia Willamette•Vancouver, WA

7d•Onsite

About The Position

If you enjoy being the first person to welcome someone and make them feel at home. If you thrive in a fast-pace, multi-tasking role, balanced with down-time to creatively discern how to improve the day-to-day flow of business, then you are just who we are looking to hire at the YMCA! The YMCA of Columbia-Willamette is a mission driven organization, which seeks individuals who are enthusiastic and passionate about our mission and vision. We do this by putting the Christian principles of love, respect, honesty, responsibility and service into practice. Objective: To provide excellent customer service in a professional and knowledgeable manner while improving the lives of members through healthy living, youth development and social responsibility. Individual will be working in a fast paced, friendly environment where one builds relationships with staff, guests and members from children to seniors.

Requirements

2+ years customer service experience
High School diploma or its equivalent
Hours of Availability, Monday-Thursday 5 AM to 9 PM; Friday 5 AM to 8 PM; Saturday 7 AM to 5 PM; Sunday 12 to 4 PM; weekend availability is mandatory.

Nice To Haves

Enthusiastic and passionate about our mission and vision.
Putting the Christian principles of love, respect, honesty, responsibility and service into practice.

Responsibilities

Responsible for all duties in the Membership Department, as well as manager on duty (MOD) role for the facility.
Assist members with the development of their experiences and engagement at the branch.
Create a warm and welcoming environment for members and program participants.
Greeting all persons who enter the facility and referring/directing those to the proper department.
Acting as cashier.
Answering phones.
Giving tours.
Assist in membership recruitment and retention efforts of the Membership Department.
Administrative tasks.
Registering members into programs and memberships.
Communicate between departments and report issues to the appropriate person, while keeping team informed of what is happening as manager on duty.
Handle member complaints and apply effective problem-solving to reach a positive outcome for continuation of operations.