Member Engagement Coordinator

Chapters Health System•Temple Terrace, FL

5d•$20 - $30

About The Position

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the CareNu Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing groundbreaking solutions for our clients' unique needs offering a wide variety of compassionate healthcare choices. Our employees make all the difference in our success!

Requirements

Bachelor’s degree in Human Services or related field preferred
Minimum of one (1) year of healthcare related roles
Solid communication (verbal and written) skills
Highly organized and self-motivated
Must understand basic functions of the care continuum and have a solid record of working with patients and families through various mediums
Bilingual in Spanish preferred

Responsibilities

Provides initial welcome call to Members and families letting them know they are part of the network.
Evaluates education needs and describes what an Accountable Care Organization (ACO) is and how they were selected.
Educates on benefits and resources available.
Develops and maintains strong knowledge base of high needs resources and how CareNu works to get them connected within the community.
Earns mutual trust with families and Members to build rapport.
Conducts social determinists of health surveys for all new Members and then, quarterly.
Ensures smooth handoffs of Members from the Engagement Department to Care Managers.
Performs other duties as assigned.
Always represent the Company professionally through care delivered and/or services provided to all clients.
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
Comply with Company policies, procedures and standard practices.
Observe the Company's health, safety, and security practices.
Maintain the confidentiality of patients, families, colleagues, and other sensitive situations within the Company.
Use resources in a fiscally responsible manner.
Promote the Company through participation in community and professional organizations.
Participate proactively in improving performance at the organizational, departmental, and individual levels.
Improve own professional knowledge and skill level.
Advance electronic media skills.
Support Company research and educational activities.
Share expertise with co-workers both formally and informally.
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.