Member Engagement Coordinator

CareNu•Temple Terrace, FL

About The Position

The Member Engagement Coordinator handles welcoming the Members to the CareNu community and providing entry levels assessment to ensure the appropriate Care Manager is assigned. Works in conjunction with the Member, family members and Care Managers across multiple platforms to educate on the benefits of the assigned model while increasing buy-in and adherence. Ensures a smooth handoff is conducted between departments and all initial concerns are rectified. Leads customer engagement surveys to monitor for excellence among all product lines.

Requirements

Minimum of one (1) year of healthcare related roles
Solid communication (verbal and written) skills
Highly organized and self-motivated
Must understand basic functions of the care continuum and have a solid record of working with patients and families through various mediums
Satisfactorily complete competency requirements for this position.

Nice To Haves

Bachelor’s degree in Human Services or related field preferred
Bilingual in Spanish preferred

Responsibilities

Provides initial welcome call to Members and families letting them know they are part of the network.
Evaluates education needs and describes what an Accountable Care Organization (ACO) is and how they were selected.
Educates on benefits and resources available.
Develops and maintains strong knowledge base of high needs resources and how CareNu works to get them connected within the community.
Earns mutual trust with families and Members to build rapport.
Conducts social determinists of health surveys for all new Members and then, quarterly.
Ensures smooth handoffs of Members from the Engagement Department to Care Managers.
Performs other duties as assigned.
Always represent the Company professionally through care delivered and/or services provided to all clients.
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
Comply with Company policies, procedures and standard practices.
Observe the Company's health, safety, and security practices.
Maintain the confidentiality of patients, families, colleagues, and other sensitive situations within the Company.
Use resources in a fiscally responsible manner.
Promote the Company through participation in community and professional organizations.
Participate proactively in improving performance at the organizational, departmental, and individual levels.
Improve own professional knowledge and skill level.
Advance electronic media skills.
Support Company research and educational activities.
Share expertise with co-workers both formally and informally.
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.