Member Engagement Consultant I

Premera Blue Cross•WA Western Telecommuter, WA

8d•$54,400 - $99,200•Remote

About The Position

This position supports the implementation of member engagement strategies and initiatives to help ensure campaigns and projects align with established business and corporate objectives. The consultant partners with consultants and cross-functional teams to support project planning, analysis, recommendations, communications, and the launch of member engagement initiatives. This is a telecommuter role.

Requirements

Bachelor’s degree or three years of relevant business experience.
Two years of experience supporting projects, programs, or business initiatives.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; experience with MS Project and Visio as needed for the assignment.
Ability to use sound judgment, identify issues, and contribute to effective solutions.
Ability to work independently and collaboratively while effectively prioritizing work.
Strong organizational skills, including the ability to manage multiple priorities, maintain attention to detail, and meet deadlines.
Effective verbal and written communication skills.
Ability to build effective working relationships across teams and organizational levels.
Ability to understand, analyze, and apply concepts related to project management, business operations, and health care.
Ability to maintain confidentiality when handling sensitive information.

Nice To Haves

Experience in the health care industry.
Knowledge of the health care industry and factors influencing health care organizations and consumers.
Two years of member engagement, member experience, customer engagement, or related experience.

Responsibilities

Collaborate with team members on assigned projects, supporting effective implementation and timely completion of tasks.
Support project planning and processes by identifying trends, analyzing information, monitoring compliance, and contributing to recommendations.
Coordinate the development and delivery of internal and external project communications and collateral throughout the project lifecycle.
Communicate project updates and contribute ideas and recommendations for program improvement.
Create and distribute ongoing communications capturing performance and progress related to member engagement initiatives.
Provide accurate and timely project information for committees, project teams, and related initiatives.
Provide peak-load support and backup as needed; complete special projects and other duties as assigned.

Benefits

Medical, vision, and dental coverage with low employee premiums.
Voluntary benefits, including pet insurance.
Life and disability insurance.
Retirement programs, including a 401(k) employer match and a pension plan vested after three years of service.
Wellness incentives and mental well-being resources, including counseling, stress management, and mindfulness programs.
Generous paid time off.
Tuition assistance for undergraduate and graduate degrees.
Employee recognition program.
Commuter perks.
On-site parking.
Subsidized on-campus cafes.
On-site activities, including health and wellness events.
Fitness and well-being center with in-person and virtual workouts and nutritional counseling.